Question 1

Who supplies the cleaning equipment?

Accepted Answer

Monton Cleaning provides all your cleaning equipment. Our cleaning operatives arrive at your home or business fully equipped to complete their daily tasks. You do not need to supply anything.

Question 2

How much can be done in three hours?

Accepted Answer

In three hours a professional cleaner can typically clean a 2–3 bedroom home to a high standard, covering all main rooms, kitchen, and bathroom. The exact scope depends on the size and condition of your property. We're happy to discuss your specific requirements before booking.

Question 3

What if I don't like the cleaner?

Accepted Answer

Your satisfaction is our priority. If for any reason you are not happy with your assigned cleaner, simply let us know and we will arrange an alternative as soon as possible — no fuss, no questions asked.

Question 4

What about insurance?

Accepted Answer

We carry full public liability insurance, giving you complete peace of mind. All our operatives are DBS checked and work under our insurance policy.

Question 5

What skills and training do your operatives have?

Accepted Answer

All our cleaning operatives are trained to our high standards. We are Health & Safety compliant, GDPR compliant, and security compliant. Our team has a wealth of experience across domestic, commercial, and specialist cleaning environments.

Question 6

How much notice do you need for a clean?

Accepted Answer

We try to be as flexible as possible. For regular cleans we recommend booking at least a week in advance. For one-off or emergency cleans, please call us and we will do our best to accommodate you at short notice.

Question 7

Are you on social media?

Accepted Answer

Yes — you can find us on Facebook and Instagram. Follow us for cleaning tips, special offers, and updates from the team.

Question 8

What if I have to cancel a scheduled clean?

Accepted Answer

We understand that life is unpredictable. We ask for as much notice as possible if you need to cancel or reschedule — ideally 24 hours. We will always try to find a convenient alternative time for you.

Question 9

Am I entering into a contract?

Accepted Answer

No — we do not tie you into long-term contracts. Our services are flexible and you can stop or change your arrangement at any time. We believe our quality of service speaks for itself.

Question 10

Do you offer a bespoke care-in-the-community service?

Accepted Answer

Yes. We offer a bespoke care-in-the-community service covering basic home essential care. This is ideal for those recovering from an operation or illness, or anyone who needs practical support at home. Please contact us to discuss your needs.

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